frontdesqAI phone answering
AI phone answering that catches every call you miss
What is AI phone answering?
AI phone answering means a conversational AI picks up your business line when you can't, has a real back-and-forth with the caller, and finishes the job: it books the appointment, captures the enquiry, or transfers the call if it's urgent. No voicemail beep, no hold music, no message bank the caller hangs up on.
frontdesq is a business phone answering service built for Australian small businesses, with AI doing the answering. It asks what the caller needs and how soon they need it, books it straight into your calendar and texts you the summary. Whether you would describe that as a phone call answering service or a virtual receptionist, the part that matters is what happens to the call once it is answered.
Forwarding, not replacing
There's no new number and nothing to install. We set up call forwarding on the number you already have, so the calls you don't pick up divert to frontdesq automatically.
That means nothing changes about how you work. Free to answer? You answer. With a customer, driving, or closed for the day? frontdesq picks up in seconds and gets on with it. You can switch the forwarding off whenever you like. Our guide to call forwarding in Australia walks through the carrier settings if you want to see exactly what's involved.
The two calls every business loses
Most lost calls fall into two buckets, and they leak in different ways.
After hours. The enquiry arrives once everyone has gone home. Voicemail catches it, nobody hears it until morning, and by then the caller has rung somebody else. If nights and weekends are the bulk of your problem, our after hours answering service page covers that side in full.
Overflow. Two calls land at once and one rings out. This is the quiet one, because it never looks like a missed call to you: the line was busy, the caller gave up, and nothing in your phone records the fact that a customer tried. Overflow call answering closes that gap without you changing a thing about how you work.
AI phone answering closes both. Call answering services staffed by human operators often price the after-hours half separately; frontdesq answers 24/7 as standard, and it never returns a busy signal no matter how many calls arrive at the same time.
What your caller hears
A warm, professional voice that answers straight away and sounds like someone you'd actually hire. It greets them, asks the questions you would ask, handles the common ones about your business, and locks in a time. If the call is urgent, it puts them straight through to you or your team. If you have been quoted for a live phone answering service run by human operators, this is the same job, with pickup measured in seconds whatever else is happening on the line.
What lands on your phone
Seconds after the call ends, you get a tidy SMS summary: who called, what they need and what happens next. If an appointment was booked, it's already sitting in your calendar with the caller confirmed by text. You ring back already knowing the situation, instead of playing a voicemail and starting from scratch.
A call answering service that finishes the call
A call answering service is only as good as what exists after the call. It is the right test to put to any of the phone answering services you are comparing: a message-pad service leaves you a note; frontdesq leaves you an outcome. The appointment is booked, the caller is confirmed by text, the urgent job is already ringing your phone, and the summary tells you which callbacks matter first. That is the difference between paying someone to answer your calls and paying for the calls to be handled. It works the same whether the call is a clinic's appointment enquiry, a real estate agency's after-hours tenant call, or a tradie's next quote arriving while they are up a ladder.
Live within a day
Setup is white glove. We connect your number, tune the assistant to your business and test it with you, usually within a day. Then you get a week free before any billing starts. Flat monthly plans in AUD with no per-call fees, and the current prices are on the pricing page.
Common questions
Does it answer every call or just the ones I miss?
Your choice. Most businesses start with missed calls only: nothing changes when you're free to pick up, and frontdesq catches the rest. If you'd rather it take every call, the forwarding can be set up that way too.
How fast does it pick up?
In seconds. There's no hold queue and no voicemail beep, the caller just hears a warm, professional voice that gets straight to what they need.
What happens when two calls come in at once?
Both get answered. Overflow is one of the two biggest leaks in a business phone line, and frontdesq never returns a busy signal no matter how many calls arrive together.
Do my customers get a confirmation?
Yes. When an appointment is booked, the caller gets a text confirming the time, so it feels handled rather than left as a message.
Can I hear it before I sign up?
Yes. The homepage demo plays a real call, and the live demo rings your own phone within 30 seconds so you can hear exactly what your customers would.
Does it sound Australian?
Yes. The voice is a natural Australian one, not an American import, and callers hear it answer in seconds rather than after a menu. Play the demo and judge for yourself: the live demo rings your own phone within 30 seconds.
Can it transcribe voicemails?
It removes the need for them. Instead of a caller leaving a voicemail for you to play back later, frontdesq answers the call live and texts you a summary of who called, what they need and what happens next, which is the job a transcript was doing.
Is there a free trial?
Your first week is free, and the founder's promise backs it: catch a paying job in your first week, or you don't pay a cent. Setup is usually done within a day, so you hear it on real calls quickly.