frontdesqLegal
Refund and Cancellation Policy
We want frontdesq to be worth every dollar you pay. This page explains how the free trial, cancellations, and refunds work, plainly and without surprises.
7-day free trial
Your first 7 days on frontdesq are free. Billing only begins after the trial ends, so you can try the Service in full before any money changes hands.
If you cancel before your 7-day free trial ends, you are not charged a cent, and you do not need to give a reason. To cancel during the trial, log in to your account dashboard and follow the cancellation steps, or email us at hello@frontdesq.co before the trial ends.
The free trial applies when:
- You are a first-time subscriber (one free trial per customer).
- You cancel before the 7-day trial period ends.
The free trial does not cover:
- Usage charges above the base Subscription fee, if applicable.
- Custom onboarding or setup fees agreed separately.
- Any charge clearly disclosed as payable at the time of sign-up.
If frontdesq applies any usage limitation to the free trial, that limitation will be shown on the pricing or checkout page before you subscribe.
Cancellations
You can cancel your subscription at any time, with no notice period and no penalties.
How to cancel: Log in to your account dashboard and follow the cancellation steps, or email us at hello@frontdesq.co.
What happens when you cancel:
- Your subscription stops renewing.
- If you are still in your free trial, it ends and no payment is taken.
- If billing has started, you keep access to the Service until the end of your current billing period.
- No further charges are made after that date.
Cancellation does not delete your account or data immediately. See our Privacy Policy for how we handle data after cancellation.
No pro-rated refunds
Once your free trial has ended and billing has begun, we do not issue pro-rated refunds for cancellations made mid-billing period, outside of a specific statutory entitlement.
If you cancel on day 15 of a monthly billing period, you retain access until the end of that period and are not charged for the next one.
What is not refundable
The following are not eligible for refunds:
- Demo calls. Demo calls are a free evaluation service. There is no charge for a demo call, so no refund applies.
- Paid periods after the free trial. Once billing begins, each payment gives you access to the Service for that period and is not automatically refundable.
- Usage overages. Charges for call minutes or usage above your plan's included allowance, where these apply, are non-refundable.
- Custom work. Any separately agreed onboarding, setup, or customisation fees are non-refundable once that work has materially commenced.
Failed payments and suspension
If a scheduled payment fails, we will notify you by email and may retry the payment automatically.
If payment is not received within 7 days of the due date, frontdesq may suspend your access to the Service until the outstanding balance is settled. Suspension does not cancel your subscription or waive the outstanding amount.
How refunds are processed
Approved refunds are returned to the original payment method used at the time of purchase. Processing times depend on your card issuer and typically take 5–10 business days to appear on your statement.
Where a refund is approved, for example under your statutory rights, we refund the eligible amount to the original payment method. Any processing fees charged to frontdesq by payment providers are handled by frontdesq unless a different non-refundable charge was clearly disclosed at the time of purchase.
Your statutory rights
Nothing in this policy removes or limits any rights you have under applicable law that cannot be excluded by contract.
Australian customers: The Australian Consumer Law provides non-excludable consumer guarantees for services. If a service fails to meet a statutory guarantee, you may be entitled to a repair, replacement, refund, cancellation, or other remedy depending on the circumstances, regardless of this policy. For more information, visit accc.gov.au.
UK customers: You may have rights under the Consumer Rights Act 2015 and related legislation. This policy does not affect those rights.
Billing currency and taxes
Fees are charged in Australian Dollars (AUD) or another currency shown at checkout. Prices are exclusive of applicable taxes unless stated otherwise. Where frontdesq is required to collect GST, VAT, or another applicable tax, this will be shown at checkout or on your invoice.
Contact us
Questions about a refund or cancellation? We are happy to help.
Email: hello@frontdesq.co FRONTDESQ LTD, Company No. 17302785 Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
This Refund and Cancellation Policy was last updated in July 2026 and should be read alongside our Terms of Service and Privacy Policy.