Legal

Terms of Service

FRONTDESQ LTD
Last updated: June 2026

1. Introduction

These Terms of Service ("Terms") form a legally binding agreement between FRONTDESQ LTD (Company No. 17302785), registered in England and Wales, with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX ("FrontDesq", "we", "us", "our") and the business or individual ("Customer", "you", "your") accessing or using the FrontDesq service.

By creating an account, subscribing to a plan, or using any part of the FrontDesq platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you are agreeing on behalf of a business, you confirm that you have authority to bind that business.

If you do not agree to these Terms, do not use the Service.

2. Definitions

"Service" means the FrontDesq software platform, including the AI receptionist, customer dashboard, admin panel, and any related APIs, tools, and features made available by FrontDesq, as described at frontdesq.co.

"AI Receptionist" means the AI-powered voice agent (currently operating as "Amy") that handles inbound calls on behalf of the Customer.

"Caller" means any individual who contacts the Customer's business by phone and is handled by the AI Receptionist.

"Customer Data" means business configuration data, call recordings, transcripts, lead summaries, and other data generated through the Customer's use of the Service.

"Caller Data" means personal information about Callers collected during interactions handled by the AI Receptionist on the Customer's behalf.

"Demo Call" means a one-time automated AI call delivered to a phone number submitted through the FrontDesq website for the purpose of evaluating the Service.

"Subscription" means the Customer's paid access to the Service under a chosen plan.

"Fees" means the charges payable for the Subscription and any additional usage.

3. Eligibility and business use

3.1 The Service is designed and intended for use by businesses, sole traders, and professionals. By using the Service, you confirm that you are:

• acting in the course of a business, trade, or profession;
• at least 18 years old; and
• legally capable of entering into binding contracts.

3.2 The Service is not intended for personal, domestic, or consumer use. Where the law of your jurisdiction grants individuals rights that cannot be excluded or limited by contract, those rights are not affected by these Terms.

3.3 FrontDesq reserves the right to decline or terminate access for any applicant or Customer whose business activity is incompatible with the Service or with FrontDesq's obligations to its payment processors, regulators, or subprocessors.

4. The Service

4.1 What FrontDesq provides. FrontDesq provides software that enables businesses to deploy an AI-powered voice receptionist to handle inbound calls. The Service may include call answering, lead capture, appointment scheduling assistance, call recording and transcription, call summaries, and follow-up messaging tools, depending on the plan selected.

4.2 What FrontDesq is not. The Service is software for business communication automation. It is not:

• a telecommunications carrier or licensed telephony provider;
• a human call centre or staffing service;
• an emergency response service;
• a provider of legal, medical, financial, or any other professional advice; or
• a regulated financial product or health service.

4.3 Service availability. FrontDesq aims to provide a reliable service but does not guarantee uninterrupted or error-free availability. Planned maintenance and unplanned outages may occur. FrontDesq will endeavour to notify Customers of significant planned maintenance in advance where reasonably practicable.

4.4 Service changes. FrontDesq may modify, update, or discontinue features of the Service from time to time. Where a change materially reduces the core functionality of the plan you have subscribed to, FrontDesq will give reasonable advance notice.

5. Account registration and security

5.1 To access the Service, you must create an account and provide accurate, complete, and current business information, including your business name, contact details, and any information required for payment processing.

5.2 You must not create an account using false, misleading, or unverifiable information. FrontDesq may suspend or terminate any account created using inaccurate business details.

5.3 You are responsible for maintaining the confidentiality of your account credentials. You must notify FrontDesq immediately at hello@frontdesq.co if you become aware of any unauthorised access to your account.

5.4 FrontDesq is not liable for any loss or damage arising from your failure to keep your credentials secure.

6. Demo calls and free access

6.1 FrontDesq may offer a one-time automated Demo Call to prospective customers who submit a phone number through the FrontDesq website. Demo Calls are provided for evaluation purposes only.

6.2 Requesting a Demo Call does not create a paid Subscription or entitle the recipient to ongoing access to the Service.

6.3 Demo Calls may be recorded and transcribed for quality assurance and service improvement purposes, as described in our Privacy Policy.

6.4 FrontDesq reserves the right to decline, limit, or block Demo Call requests from numbers or users it reasonably suspects of abuse, repeated requests, or misuse of the demo facility.

6.5 Where FrontDesq offers a free trial period of the full Service, the terms of that trial will be communicated at the point of sign-up. At the end of any free trial, the Subscription will convert to a paid plan unless cancelled before the trial end date. If payment details are required for a free trial, the renewal price, billing date, billing frequency, and cancellation method will be shown before you submit payment details.

7. Subscription plans and fees

7.1 Plans. FrontDesq offers subscription plans as described on the pricing page at frontdesq.co. The features, call limits, and pricing included in each plan are set out there. FrontDesq may update its plans and pricing from time to time in accordance with clause 7.5.

7.2 Term. Subscriptions are monthly unless a different billing cycle is agreed in writing. Each billing period automatically renews at the end of the current period unless cancelled in accordance with clause 9.

7.3 Fees. Fees are charged in Australian Dollars (AUD) or another currency as indicated at checkout, and are exclusive of any applicable taxes unless otherwise stated.

7.4 Taxes. You are responsible for any taxes, duties, or levies applicable to your use of the Service in your jurisdiction, including goods and services tax (GST) in Australia or value added tax (VAT) in the UK. Where FrontDesq is required by law to collect and remit taxes, the applicable amount will be added to your invoice.

7.5 Price changes. FrontDesq may change Subscription prices with at least 30 days' written notice. Your continued use of the Service after the effective date of a price change constitutes acceptance of the new price. If you do not agree to a price change, you may cancel your Subscription before it takes effect.

7.6 Usage overages. If your plan includes call-minute limits or other usage caps, charges for usage above those limits will be communicated at the time of plan selection and applied to your next invoice.

8. Billing and payment

8.1 Fees are billed in advance at the start of each billing period. Payment is processed by Stripe. By subscribing, you authorise FrontDesq to charge your nominated payment method for the Fees at the start of each billing period.

8.2 You must provide and maintain a valid payment method. If payment fails, FrontDesq will notify you and may retry the charge. If payment is not received within 7 days of the due date, FrontDesq may suspend access to the Service until payment is made.

8.3 All invoices are sent by email to the address associated with your account. You are responsible for ensuring that your billing email address is kept up to date.

8.4 FrontDesq does not store payment card details. Payment data is handled directly and securely by Stripe in accordance with their terms and applicable PCI-DSS standards.

9. Cancellation

9.1 You may cancel your Subscription at any time through your account dashboard or by contacting hello@frontdesq.co.

9.2 Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date. No further charges will be made after cancellation takes effect.

9.3 Cancelling your Subscription does not delete your account data immediately. Data retention following cancellation is governed by our Privacy Policy and any applicable legal retention obligations.

10. Refunds

10.1 FrontDesq offers a 30-day money-back guarantee on new Subscriptions. If you are not satisfied with the Service, you may request a full refund of your first payment within 30 days of your initial subscription date by contacting hello@frontdesq.co. The money-back guarantee applies to first-time subscribers only and to the first billing period.

10.2 Outside of the 30-day money-back guarantee, Subscription Fees are non-refundable for the current billing period. No pro-rated refunds are issued for cancellation mid-period.

10.3 The money-back guarantee does not apply to usage charges beyond the base Subscription Fee, custom onboarding or setup fees agreed separately, or any other non-refundable charges clearly disclosed at the time of purchase. If FrontDesq applies any usage-based limitation to the money-back guarantee, that limitation will be clearly stated on the pricing or checkout page before you subscribe.

10.4 Approved refunds are returned to the original payment method within a reasonable period. Processing times depend on your card issuer. Card processing fees incurred by FrontDesq are generally non-recoverable.

10.5 FrontDesq's refund obligations under these Terms are without prejudice to any statutory rights you may have under the laws of your jurisdiction that cannot be excluded or limited by contract.

11. Customer responsibilities

11.1 Lawful use. You are responsible for ensuring that your use of the Service, including how you configure the AI Receptionist, what information you instruct it to collect, and how you act on the data it generates, is lawful in all jurisdictions where you and your Callers are located.

11.2 Caller relationship. You are the controller of your relationship with your Callers. FrontDesq provides software to help you manage that relationship, but you remain responsible for your Callers' experience, the accuracy of information given to them, and any promises, commitments, or representations made through or following an AI-handled call.

11.3 Review of call data. The AI Receptionist generates summaries, transcripts, and lead records based on call content. You are responsible for reviewing this information before acting on it. FrontDesq does not guarantee the accuracy or completeness of AI-generated summaries or transcripts, and you must not rely on them as a substitute for human review where accuracy is important.

11.4 Configuration. You are responsible for configuring the Service correctly for your business needs, including setting appropriate call scripts, business hours, and response instructions. FrontDesq is not responsible for outcomes resulting from incorrect or incomplete configuration.

11.5 Account information. You must keep your account information, including your business name, contact details, and billing information, accurate and current. Misrepresentation of your business activity or identity may result in immediate suspension or termination.

12. Acceptable use

12.1 You may only use the Service for lawful business purposes. You must not use the Service to:

• make or facilitate unlawful surveillance, interception, or monitoring of individuals;
• send unsolicited commercial communications (spam) by any channel, including SMS, email, or automated calls, without the required consent;
• harass, threaten, deceive, or impersonate any person or entity;
• conduct scam activity, phishing, or fraud;
• provide or facilitate emergency-response services, crisis helplines, or services where an incorrect or delayed AI response could endanger life;
• provide legal, medical, financial, or other regulated professional advice through the AI Receptionist without appropriate human oversight, licensing, and disclosure;
• process or solicit sensitive personal information (including health data, payment card details, passwords, or government identification numbers) through the AI Receptionist unless you have the appropriate safeguards, disclosures, and legal basis in place;
• violate any applicable law, regulation, or industry code in the jurisdiction where you or your Callers are located;
• attempt to reverse-engineer, decompile, scrape, or extract any part of the FrontDesq platform or its underlying AI models; or
• resell, sublicense, or make the Service available to third parties except as expressly authorised by FrontDesq in writing.

12.2 FrontDesq may impose reasonable usage limits to prevent abuse or to protect service quality for all customers.

12.3 Breach of this clause may result in immediate suspension or termination of your account without refund and may be referred to relevant authorities.

13. AI limitations and service disclaimers

13.1 AI accuracy. The AI Receptionist uses large language models, speech recognition, and text-to-speech technology to handle calls. These systems can and do make errors. The AI may mishear caller statements, generate inaccurate summaries, misclassify enquiries, or fail to handle edge cases correctly.

13.2 No performance guarantee. FrontDesq does not guarantee that the AI Receptionist will correctly handle every call, capture every lead, schedule every appointment, or convert any particular volume of enquiries into business outcomes. Any revenue estimates, booking projections, or ROI illustrations provided in FrontDesq marketing materials are illustrative only and not a guarantee of results.

13.3 Not for emergencies. The Service is not designed, tested, or suitable for handling emergency calls, medical triage, crisis support, or any situation where the safety or wellbeing of a person may depend on the accuracy or speed of a response. You must not configure the AI Receptionist as the sole or primary point of contact for emergencies.

13.4 Not professional advice. The AI Receptionist is not a licensed professional and does not provide legal, medical, financial, or other regulated advice. Any information it communicates to Callers should not be treated as professional advice, and you must ensure Callers understand this where relevant.

13.5 Human oversight. You acknowledge that AI-generated outputs require human review before being acted upon in circumstances where accuracy, compliance, or Caller trust is material.

14. Call recording, transcription, and caller notice

14.1 Recording and transcription. The Service may record and transcribe calls handled by the AI Receptionist. This is a core feature of the Service. As the Customer, you are the controller of those recordings and transcripts when they relate to your Callers.

14.2 Your obligations. You are solely responsible for ensuring that Callers receive appropriate and lawful notice that:

• they are speaking with an AI;
• the call may be recorded and/or transcribed; and
• any other disclosure required by applicable law.

14.3 Jurisdiction. Call recording laws vary by jurisdiction. In Australia, state and territory listening-device legislation may impose separate requirements in addition to general privacy law. In the UK, recording obligations apply under UK GDPR and may be supplemented by sector-specific rules. You must take your own legal advice on what disclosures are required for your business and your Callers' locations.

14.4 FrontDesq's default prompt. FrontDesq's AI Receptionist is configured by default to open calls by identifying itself as an AI and, where enabled, disclosing that the call may be recorded. This default is intended as a practical baseline, but it does not substitute for your own legal assessment of what is required in your jurisdiction.

14.5 No reliance on FrontDesq defaults. You must not rely solely on FrontDesq's default call opening as satisfying your legal obligations. You are responsible for reviewing and configuring the call-opening disclosure to meet the requirements applicable to your business.

15. Follow-up messaging

15.1 The Service may enable you to send follow-up messages to Callers or leads by SMS, email, or other channels. You are responsible for ensuring that all such messages comply with applicable law, including:

• obtaining any required consent before sending commercial or marketing messages;
• identifying yourself as the sender;
• including contact details and a functional unsubscribe mechanism in any marketing message; and
• honouring unsubscribe requests promptly and within the timeframes required by law (in Australia, within 5 business days under the Spam Act 2003 (Cth); in the UK, promptly and within a reasonable period under UK PECR and ICO guidance).

15.2 You must distinguish between service or transactional messages (such as appointment confirmations or missed-call follow-ups) and marketing messages. Transactional messages do not require marketing consent, but must not include promotional content beyond what is needed to deliver the service. A message that includes promotional content may be treated as a marketing message even if it also contains transactional or service-related information.

15.3 FrontDesq provides the technical capability for follow-up messaging but does not review, approve, or take responsibility for the content of messages you send to your Callers or leads.

16. Third-party providers

16.1 The Service depends on a number of third-party providers for telephony, AI voice processing, speech recognition, text-to-speech, hosting, payments, and other functions. A current list of key providers is available in our Privacy Policy. If we maintain a separate Subprocessors page, it will be available at frontdesq.co/subprocessors.

16.2 FrontDesq selects providers carefully, but is not responsible for the acts, omissions, or service interruptions of third-party providers. Service availability may be affected by issues outside FrontDesq's control, including provider downtime or technical failure.

16.3 By using the Service, you acknowledge that your call data, recordings, and transcripts may be processed by third-party providers in countries outside your own, including the United States, as described in our Privacy Policy.

16.4 Some features of the Service may allow you to integrate with third-party tools (such as CRM systems, calendar apps, or messaging platforms). Use of those integrations is subject to the third party's own terms, and FrontDesq is not responsible for the behaviour, availability, or data practices of those third parties.

17. Data processing

17.1 Roles. For the purposes of data protection law:

• FrontDesq is the controller of data it collects about you as a business customer (including account data, billing records, and support interactions).
• FrontDesq acts as a processor when it handles Caller Data on your instructions as part of delivering the AI Receptionist service. In this capacity, you are the controller of Caller Data, and you are responsible for ensuring you have a lawful basis for collecting, recording, transcribing, storing, and using it.

17.2 Your obligations as controller. As the controller of Caller Data, you are responsible for:

• ensuring you have a lawful basis for each processing activity involving Caller Data;
• providing Callers with appropriate privacy notices;
• ensuring that any automated calls, recordings, transcriptions, or follow-up messages you generate through the Service comply with applicable data protection law;
• complying with any access, correction, or deletion requests received from Callers in respect of their data; and
• notifying FrontDesq promptly if you receive a data subject request or regulatory enquiry that relates to data processed by FrontDesq on your behalf.

17.3 FrontDesq's obligations as processor. When acting as your processor, FrontDesq will:

• process Caller Data only on your documented instructions;
• not use Caller Data for FrontDesq's own purposes, including marketing, without your knowledge and a separate lawful basis;
• implement appropriate technical and organisational security measures;
• not engage new subprocessors without maintaining a current subprocessor list and providing notice of material changes where required by applicable law or any applicable DPA;
• assist you in meeting your obligations in respect of data subject rights and security incident reporting, to the extent reasonably possible given the nature of the processing; and
• on termination of the Subscription, delete or return Caller Data as required, unless retention is required by law.

17.4 Data Processing Addendum. Where FrontDesq processes Caller Data as a processor on behalf of the Customer, FrontDesq's Data Processing Addendum ("DPA") forms part of these Terms. The DPA sets out the subject matter, duration, nature, and purpose of processing, the type of personal data processed, and the obligations and rights of each party. If a separately signed DPA is required for your jurisdiction or internal compliance purposes, you may request one by contacting hello@frontdesq.co.

17.5 AI and model training. FrontDesq does not use identifiable Caller Data to train AI models without your explicit written consent and a clearly identified lawful basis. Aggregate, de-identified, or synthetic data may be used to improve service quality where it cannot be linked back to individual Callers or your business.

18. Intellectual property

18.1 FrontDesq's IP. All intellectual property in the FrontDesq platform, including software, algorithms, AI models, user interface, documentation, and brand elements, is owned by or licensed to FrontDesq. These Terms do not transfer any ownership of FrontDesq's intellectual property to you.

18.2 Licence to you. FrontDesq grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during the term of your active Subscription, solely for your internal business purposes in accordance with these Terms.

18.3 Your data. You retain all rights in Customer Data and Caller Data that you bring to or generate through the Service. You grant FrontDesq a limited licence to use that data solely to the extent necessary to provide the Service, maintain security, and comply with legal obligations.

18.4 Feedback. If you provide FrontDesq with suggestions, feedback, or ideas about the Service, you grant FrontDesq a perpetual, royalty-free, worldwide right to use that feedback in any way without restriction or compensation to you.

19. Confidentiality

19.1 Each party may receive confidential information belonging to the other in connection with the Service ("Confidential Information"). Confidential Information includes business plans, pricing, technical systems, customer lists, and any information marked as confidential or that a reasonable person would understand to be confidential given the context.

19.2 Each party agrees to: keep the other's Confidential Information secure; use it only for the purposes of performing obligations or exercising rights under these Terms; and not disclose it to third parties without the disclosing party's prior written consent, except as required by law.

19.3 These obligations do not apply to information that: is or becomes publicly available through no fault of the receiving party; was already known to the receiving party before disclosure; is independently developed by the receiving party without reference to the Confidential Information; or is required to be disclosed by law or regulatory authority, provided that the disclosing party is notified in advance where legally permitted.

20. Disclaimer of warranties

20.1 The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, FrontDesq disclaims all warranties, conditions, and representations, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation.

20.2 FrontDesq does not warrant that:

• the Service will meet your specific business requirements;
• the AI Receptionist will accurately handle every call or capture every lead;
• the Service will be free from errors, interruptions, or security vulnerabilities;
• any summaries, transcripts, or AI-generated outputs will be accurate or complete; or
• the Service will generate any particular business outcome, revenue, or return on investment.

20.3 Consumer and statutory rights. Nothing in this clause excludes or limits any statutory rights you may have under applicable consumer protection or business legislation that cannot be excluded by contract. In Australia, the Australian Consumer Law provides certain non-excludable guarantees in relation to services; these Terms do not purport to exclude them. In the UK, the Consumer Rights Act 2015 and other legislation provide non-waivable rights where applicable.

21. Limitation of liability

21.1 Mutual exclusion of indirect loss. Neither party is liable to the other for any indirect, incidental, consequential, punitive, or special loss or damage, including loss of profits, loss of revenue, loss of business opportunity, indirect or consequential loss of data, or reputational damage, arising out of or in connection with these Terms or use of the Service, even if advised of the possibility of such loss. This exclusion does not apply to loss of data caused directly by FrontDesq's breach of its security, confidentiality, or data processing obligations under these Terms.

21.2 Cap on direct loss. To the fullest extent permitted by applicable law, FrontDesq's total aggregate liability to you for all claims arising under or in connection with these Terms in any 12-month period shall not exceed the total Fees paid by you to FrontDesq in the 6 months immediately preceding the event giving rise to the claim.

21.3 Exceptions. Nothing in these Terms limits or excludes either party's liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot be excluded or limited under applicable law, including non-excludable statutory guarantees under the Australian Consumer Law or non-excludable liability under the Consumer Rights Act 2015 (UK); or
• wilful misconduct or deliberate breach.

21.4 Essential basis. You acknowledge that the Fees reflect the allocation of risk set out in this clause, and that FrontDesq would not provide the Service on the same terms without these limitations.

22. Indemnification

22.1 You agree to indemnify, defend, and hold harmless FrontDesq and its directors, employees, and subprocessors from and against any claims, losses, damages, penalties, fines, costs, and expenses (including reasonable legal fees) arising from:

• your breach of these Terms;
• your violation of any law or third-party rights in connection with your use of the Service;
• your failure to obtain required consents from Callers or to provide required notices;
• the content of follow-up messages you send to Callers or leads; or
• any claim by a Caller or regulator arising from your configuration or use of the Service.

23. Suspension

23.1 FrontDesq may suspend your access to the Service immediately, with or without advance notice, if:

• you breach any material provision of these Terms, including the acceptable use requirements in clause 12;
• FrontDesq has reasonable grounds to suspect fraud, abuse, or misrepresentation;
• a payment is overdue by more than 7 days and has not been resolved following notice;
• continued access creates a legal or regulatory risk for FrontDesq or its subprocessors;
• your account generates an unusually high volume of chargebacks or payment disputes; or
• FrontDesq is required to act by law, court order, or a payment processor or regulatory authority.

23.2 FrontDesq will give you notice of suspension as soon as reasonably practicable and will work with you in good faith to resolve the issue where appropriate.

24. Termination

24.1 By you. You may terminate your Subscription at any time by cancelling in accordance with clause 9. These Terms will remain in effect until your Subscription period ends.

24.2 By FrontDesq for cause. FrontDesq may terminate your Subscription with immediate effect and without refund if:

• you commit a material, uncurable breach of these Terms;
• you use the Service for fraudulent, illegal, or seriously harmful purposes;
• you misrepresent your business identity, activity, or purpose to FrontDesq or its payment processors;
• termination is required by law or by a payment processor, subprocessor, or regulatory authority.

If FrontDesq decides to discontinue the Service entirely, we will provide at least 30 days' advance notice where practicable and will refund any prepaid Fees for the unused portion of your current Subscription period.

24.3 Effect of termination. On termination of your Subscription for any reason: your licence to use the Service ends immediately; you must stop using the Service; FrontDesq will retain and delete your data in accordance with the Privacy Policy and applicable law; and any Fees accrued prior to termination remain due.

24.4 Survival. The following clauses survive termination of these Terms: 1 (Introduction), 2 (Definitions), 18 (Intellectual property), 19 (Confidentiality), 20 (Disclaimer of warranties), 21 (Limitation of liability), 22 (Indemnification), 26 (Governing law), and any other clauses that by their nature should survive.

25. Changes to these Terms

25.1 FrontDesq may update these Terms from time to time. Where changes are material, FrontDesq will give at least 30 days' advance notice by email to the address associated with your account or by prominent notice on the website.

25.2 Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you should cancel your Subscription before the changes take effect.

26. Governing law and disputes

26.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales.

26.2 The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to clause 26.3.

26.3 Nothing in clause 26.2 prevents either party from seeking urgent injunctive or interim relief in any jurisdiction where that is necessary to protect its interests. In addition, where a Customer is located in Australia and mandatory local dispute resolution or consumer-protection procedures apply by law, those procedures are not overridden by clause 26.2.

26.4 Before commencing formal proceedings, the parties agree to make a good-faith effort to resolve any dispute through direct communication within 30 days of one party giving written notice of the dispute to the other.

27. General provisions

27.1 Entire agreement. These Terms, together with the Privacy Policy and any applicable Refund and Cancellation Policy, constitute the entire agreement between the parties in relation to the Service and supersede all prior agreements, representations, and understandings.

27.2 Severability. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force.

27.3 Waiver. Failure by either party to enforce any provision of these Terms does not constitute a waiver of that party's right to enforce it at a later date.

27.4 Assignment. You may not assign or transfer any rights or obligations under these Terms without FrontDesq's prior written consent. FrontDesq may assign or transfer these Terms (in whole or in part) to a successor entity in connection with a merger, acquisition, or sale of assets, without your consent, provided that FrontDesq notifies you and the successor entity assumes the same obligations.

27.5 Notices. Notices under these Terms may be given by email. Notices to FrontDesq should be sent to hello@frontdesq.co. Notices to you will be sent to the email address associated with your account. Notices take effect when received, unless there is evidence of non-delivery.

27.6 Force majeure. Neither party is liable for failure or delay in performing its obligations where such failure or delay results from causes beyond that party's reasonable control, including internet or telecommunications failures, natural disasters, pandemics, government actions, or third-party provider outages.

27.7 No partnership. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between FrontDesq and the Customer.

28. Contact us

FRONTDESQ LTD Company No. 17302785 Registered in England and Wales Registered office: 128 City Road, London, United Kingdom, EC1V 2NX

General enquiries: hello@frontdesq.co Privacy matters: privacy@frontdesq.co

These Terms of Service were last updated in June 2026. If you have any questions about these Terms before signing up, please contact us at hello@frontdesq.co.